Clinical Triage & Self-Care
A comprehensive pharmacist-backed guide to help you distinguish between mild conditions suitable for home OTC care and symptoms requiring in-person clinical review or emergency attention.
Mild, known, or transient symptoms with clear triggers. Safe to manage at home using over-the-counter (OTC) products, hydration, and rest for 3 to 7 days.
Symptoms persisting beyond expected timeframes, moderate discomfort, recurring episodes, or patients on multiple chronic prescription medicines.
Severe pain, breathing difficulty, chest tightness, blood in stool/vomit, sudden confusion, or infant fever under 3 months. Requires emergency medical care.
Use our interactive AI triage check-in to describe what you feel and get step-by-step guidance.
Start AI Symptom Check →Dull, aching head pain, band-like tightness around forehead, scalp, or neck.
Schedule a consultation or speak with our clinical staff if you observe any of the following:
DO NOT attempt home self-care. Seek urgent clinical care or hospital emergency services if:
Check active ingredients to avoid accidental double-dosing (e.g. taking paracetamol cold sachets alongside paracetamol pain tablets).
OTC products are meant for short-term relief. If symptoms do not improve within 3–7 days, stop and consult our pharmacist or doctor.
Always dose children by weight, never by age alone. Use oral measuring syringes, never household tablespoons.
Certain OTC medicines interact with blood pressure, diabetes, and blood-thinning prescriptions. Tell us what you take.
Need personalised guidance? Our licensed pharmacists are available during open hours.
Get in touch
Our clinical team is always available to help you evaluate symptoms, recommend the safest OTC treatment, or arrange doctor referrals when needed.